Working alongside the counicl contact centre and school admissions team, the communications team at Birmingham City Council successfully reduced school admissions related phone calls with more than 50 per cent in two years by using audience insight.
Posted on 8th August 2018
Andreas Christophorou, Divisional Director, Communications at London Borough of Tower Hamlets, explains how the comms team turned a misleading story on its head
Posted on 2nd August 2018
Posted on 1st August 2018